I called with the intention of getting an appointment to get my torsion spring replaced, but they had workmen in the area who stopped by within an hour! They rigged a temporary fix for my garage door free of charge, and said they would try to get something for tomorrow. Not only did they do so, but they called me to let me know, left a message on my phone when they couldn't reach me, and showed up at the house to check if they could fix it! Well, my wife was home so they squared it away and it works as well as if I just bought it! I can't speak for the value of their prices (it cost around 200 dollars), but their customer service and rapid action was definitely worth every penny! I highly recommend this business for garage door repair and will definitely use them again should I need any such services in the future!